Shipping & Returns
Everything you need to know about getting your order — and sending it back if needed.
Delivery Timeframes
| Delivery Area | Standard Delivery | Cost |
|---|---|---|
| Metro | 2–5 business days | Calculated at checkout |
| Regional | 4–8 business days | Calculated at checkout |
| Remote | 7–14 business days | Calculated at checkout |
Free standard delivery applies to orders over $75.00, Australia-wide.
How Returns Work
Start your return from your order confirmation email or your account, within the return window.
Return sets unopened in their original packaging wherever possible, using the provided instructions.
Once your return is received and checked, your refund is processed to your original payment method.
Policy Details
What items can be returned?
Unopened sets in their original condition can be returned within a configurable window of delivery. Opened sets may be eligible for exchange depending on condition — contact us to check.
How long do refunds take?
Once your return is received and inspected, refunds are typically processed within a few business days back to your original payment method.
Can I exchange instead of returning?
Yes — contact our support team and we'll arrange an exchange for a different set or size where stock allows.
Who covers return shipping costs?
Return shipping costs depend on the reason for the return. Faulty or incorrect items are covered by us; change-of-mind returns may incur a return shipping cost.